Terms of Service – Worcester Burner & Boiler Co.
Effective Date: October 23, 2026
These terms describe the use of the Worcester Burner & Boiler Co. website and its heating service inquiry and referral functions.
1. Website Purpose
Worcester Burner & Boiler Co. provides information regarding oil heating services and helps connect customers with heating service providers serving Worcester County.
Where an independent contractor performs the work, that contractor is responsible for its own estimates, agreements, performance, and applicable professional requirements.
2. Service Availability
Service availability, emergency response times, scheduling, and geographical coverage vary.
Submitting an inquiry or placing a telephone call does not guarantee an appointment or a specific arrival time.
3. Diagnosis and Repair Estimates
Heating problems may require an on-site inspection before the appropriate repair can be determined.
Service prices, diagnostic charges, labor costs, materials, and other applicable fees should be confirmed with the servicing professional.
Customers should review and approve proposed work and charges before repairs begin.
4. Existing Equipment Conditions
Oil heating systems may have existing defects, deterioration, fuel contamination, corrosion, or other conditions not immediately apparent.
Actual repair requirements depend on the condition of the equipment and the findings of the servicing professional.
5. Licensing, Permits, and Safety
Work involving regulated oil heating equipment must comply with applicable Massachusetts licensing and fire safety requirements.
The contractor performing regulated work is responsible for maintaining required professional credentials and obtaining applicable permits.
Customers should not repeatedly reset a malfunctioning oil burner or attempt unsafe equipment repairs.
6. Independent Service Providers
Service requests may be referred or routed to independent heating service providers.
Any repair contract is between the customer and the party performing the work unless otherwise expressly stated.
Worcester Burner & Boiler Co. does not guarantee the workmanship, pricing, availability, or performance of independent providers.
Nothing in these terms eliminates any rights or protections available under applicable consumer protection laws.
7. Website Information
The website provides general information about heating equipment and service options.
Website content is not a substitute for a professional on-site inspection or individualized technical guidance.
8. Emergency Situations
For suspected fire, smoke, carbon monoxide exposure, or immediate danger, leave the affected area and contact emergency services. This website is not a substitute for emergency responders.