Privacy Policy – Worcester Burner & Boiler Co.
Effective Date: October 23, 2026
Worcester Burner & Boiler Co. respects the privacy of people who visit our website or contact us about heating services.
1. Information We Collect
When you contact us by phone or submit a service inquiry, we may collect information including:
- Your name
- Telephone number
- Service location or address
- Information about your heating equipment
- Details of your service request
Our website may also collect technical information such as IP address, browser type, referring website, and basic usage activity.
2. How We Use Your Information
Information may be used to:
- Respond to heating service inquiries
- Coordinate service requests
- Connect callers with available service professionals
- Communicate about requested services
- Maintain website operations
- Analyze website performance and advertising effectiveness
3. Service Providers and Information Sharing
Worcester Burner & Boiler Co. may work with independent heating contractors, dispatch partners, telecommunications providers, and website service providers.
Information necessary to process a service inquiry may be shared with relevant partners.
We do not authorize unrelated third parties to use service inquiry information for their independent marketing purposes.
4. Phone Calls and Text Messages
When you call or provide a telephone number, we may contact you regarding your service request.
Calls may be routed through third-party telecommunications systems.
Call recording or monitoring, where used, must be disclosed and handled in accordance with applicable law.
Providing a number for a service inquiry does not automatically authorize unrelated promotional text messages.
5. Cookies and Website Analytics
Our website may use cookies, analytics tools, and call tracking systems to understand traffic, measure advertising effectiveness, and improve the website.
Visitors can control many cookies through their browser settings.
Any analytics, advertising, and tracking technologies described here must reflect those actually deployed.
6. Data Security and Retention
We use reasonable measures to protect information collected through the website.
Information is retained for business, operational, and legal purposes as appropriate.
No website or electronic communication system can guarantee absolute security.
7. Your Privacy Requests
For questions about personal information provided through this website, please contact:
8. Changes to This Policy
This policy may be updated periodically. Changes will be posted on this page with a revised effective date.